Find the answer to some common questions.

Purchases And Refunds

Hover over (on computer) (click the arrow down on mobile) "My Account" link on the main menu
select "My orders"
Click on cart
Enter coupon on the box next to the "Apply Coupon" button
Click on "Apply Coupon" button
Click on cart
Under "Cart Totals", enter the gift card number
Click "Apply"
Click on cart
Click on check out (If your wallet credit is less than the amount on the cart, the credit will apply automatically)
Select "My Wallet" as form of payment.
Yes! During check out, select PayPal, and enter your credit card information and follow prompts (you do not need to create a PayPal account)
Send a message through support.
We do not issue refunds on downloads, however, the following exceptions apply:
If the download link does not work, Please contact us immediately before requesting a refund. to check for any system issue.
If the product you downloaded is defective and you do now want it to be replaced, we will issue a full refund within 4 business days.
Please send us a message through the "Support" link.
Unde the "My Account" option on the main menu, select "My Memberships" Click on the "Cancel" button.

Account and Courses

You will be taken to your profile
Scroll down to see the courses you are enrolled in.
Log in
On your profile, click on the Quiz results tab (check box tab in mobile)
Under your profile, click on the certificates tab (folded up page image in mobile)
Go to your profile
Click on settings tab (picture of Gear in mobile)
Click on the password tab
Enter your old password then, your new password.
Click on courses from the main menu
Click on Enroll (You will be able to enroll in courses assigned to your membership level).
All of our courses are assigned to a membership level. You will need to chose one ( to start, you can chose the FREE membership)
Make sure to click the "Complete" button at the bottom of the Lesson's page.
You need to be logged in and enrolled in the course you want to access.
If you have previously taken the same course and changed memberships, you can just access the course from where you left off
If you cannot see the take this course button and cannot access the course, please send us a message through the support link. We may need to reset your course progress.

Didn’t find the answer?

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through Our Support Form

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